We can proudly report today: itesys has successfully passed the ISO maintenance audit 2024!
ISO maintenance audit 2024 - passed!
Passing the ISO-maintenance audit shows that we are on the right track and that our processes meet the highest standards. It also reflects our commitment to quality standards and continuous improvement.
We are confident that this success will continue to motivate us to strive for excellence and continue to offer our customers first-class products and services.
After we successfully achieved ISO 20,000 certification in 2023, the family is complete. ISO 9,001, ISO 27,000 and ISO 20,000, awards we can be proud of!
We will keep at it. Many thanks again to each of you for your important contribution to this success!
ISO/IEC 20000: IT Service Management (ITSM)
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Serves as a measurable standard for the quality of IT service management
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Defines which processes must be in place to deliver and manage high-quality IT services
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Is based on ITIL process descriptions
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itesys can demonstrate further continuous improvement of services in planning, development and operation
ISO/IEC 9001: Quality management system QMS
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Regulates compliance with quality standards and is the basis for continuous improvement
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itesys operates a quality management system for the purpose of continuous improvement
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All employees strive to continuously improve processes and services
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SAP Managed Services fully meet business requirements
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Aspects of this certification are also incorporated into customer satisfaction and employee surveys, for example
ISO/IEC 27001: Information Security Management ISMS
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Regulates the handling of sensitive data
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Provides guidelines for daily work, also includes recurring security awareness training and information on phishing attacks
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Provides a centrally managed framework to monitor all data protection policies and procedures
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Secures information in all forms: digital and paper-based data, intellectual property, company secrets, data on devices
