Logo von itesys in blau.

We are itesys, YOUR synonym for SAP Basis.

We are a medium-sized company with our headquarter in Frauenfeld and a dedicated team of over 170 employees. Thanks to our unique focus on SAP Basis and our expertise, we enable our customers to operate their SAP landscapes stably and efficiently. We operate internationally through our locations in Switzerland, Germany, Romania, Slovakia and New Zealand. With us, you can expect an innovative environment full of dynamism and exciting challenges - and probably exactly the place where your talents are needed.

By agreement or with immediate start we are looking for a

Service Manager (m/f/d)

throughout Germany

Are you looking for new challenges, would you like to help shape your working environment with new ideas and deepen your knowledge?

With your skills...

  • you form the link between our customers, the account managers and the delivery units
  • you will be the main contact person for our international operational customers
  • you coordinate and support the successful implementation of operational projects
  • conduct service meetings and strategy meetings, identify opportunities with customers and bring them to a successful conclusion
  • plan maintenance work, monitor and report SLAs and continuously check service quality
  • you work on certifications (SAP Hosting, ISAE 3402, ISO 27001) and continuously develop ITSM processes further

You achieve this by...

  • a higher vocational education in the field of computer science / business informatics / business administration or a comparable education
  • a high affinity for operational aspects in the ICT environment
  • several years of experience as a Service Manager with sound knowledge of ITIL
  • High degree of independence as well as a solution-oriented and diplomatic way of thinking
  • Assertiveness and a pronounced willingness to provide service
  • Your willingness to travel and very good written and spoken German and English skills

Sounds interesting - but now you probably want to know what else we can offer you besides an exciting job...

Free coffee and company parking - you probably already know that, right? We would like to offer you a little more:

  • Flexible Working Hours

    Bye, 9-to-5! You can organize your working hours in the way that suits you best. We give you the flexibility to combine work and leisure in a relaxed way.

  • Further Education and Training

    Always stay up to date with two weeks of paid training per year! Whether it's certifications, training or further education - choose what best suits your career path.

  • More Vacation Days

    The statutory vacation days are not enough for you? We agree, because working on empty batteries doesn't work so well! So take some time for yourself and recharge your batteries with 30 days of vacation a year.

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    Workation & Secondment

    Work where others go on vacation or work with your colleagues at a foreign office. Included: language skills upgrade and after-work vacation feeling.

  • Team Events

    Team building, Christmas parties or summer parties - we always find a reason to get together. True to the motto: “A Little Party Never Killed Nobody”.

  • Tools, Laptop & Smartphone

    With our tools, you can easily master the challenges of the digital world. Among other things, we provide you with a laptop, a smartphone and the right mobile phone contract

  • Come as you are

    For us, it's about what you can do - not what you're wearing. We don't have a strict dress code. Casual, business or something in between - come as you are!

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Now it's your turn!

Apply here.

arrow_outwardTo the application

Of course, you can first book a coffee talk with our recruiter Laura and ask her questions. A little heads up: she will only tell you positive things - that's her job

Laura Piehl itesys
Can't find what you're looking for, you have questions or need more information?

Laura Piehl

Talent Acquisition Specialist

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