Service Manager (m/w/d) in Kosice

We are itesys.

We are a mid-sized company headquartered in Frauenfeld with a strong team of over 170 experts. With our unique focus on SAP Basis and our expertise, we enable our customers to operate their SAP landscapes in a stable and efficient manner. We operate internationally, with locations in Switzerland, Germany, Romania, Slovakia, and New Zealand. At itesys, you can expect an innovative environment full of dynamism and exciting challenges – and maybe even the perfect place for your talents to shine.

By agreement or immediately, we are looking for a

Service Manager (m/f/d)

in Košice

Do you think innovatively, have the motivation to learn new things, and look forward to being a driving force in your field of expertise?

With your expertise, you will…

Serve as the main point of contact for our operational customers, ensuring excellent service and communication.
Take responsibility for operational projects and their successful execution.
Conduct service meetings, handle service expansions, and coordinate them effectively.
Plan maintenance work, monitor and report SLAs, and continuously assess service quality.
Contribute to certifications (SAP Hosting, ISAE 3402, ISO 27001) and continuously develop ITSM processes.

You will succeed with…

A higher education degree in IT, business informatics, business administration, or a comparable qualification.
Several years of experience as a Service Manager, with solid ITIL knowledge and a strong affinity for operational aspects in the ICT environment.
A high degree of independence and a solution-oriented, diplomatic mindset.
Strong assertiveness and a distinct service-oriented attitude.
Willingness to travel, as well as excellent German and English skills, both written and spoken.

Sounds great – but now you’re probably wondering what else we have to offer besides an exciting job…

Free coffee and company parking? That’s a given.

We want to offer you more:

Flexible working time model.
Bye, 9-to-5! With our flexible annual working time model, you can organize your 40-hour week however you want. Get up later? Finish work early on Fridays? We give you flexibility.
Personal development.
As consultants, we always keep ourselves up to date in order to fulfill our mission. We offer you two weeks of paid training - a key to your next career move. Fancy an upgrade?
27+ vacation days.
What is required by law is not enough for us! Because working with empty batteries is simply not very good.
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International Assignments
Need a change of scenery? Work with your colleagues at one of our international locations. Bonus: Language skills upgrade and after-work vacation vibes included!
Team Events
Team-building activities, Christmas parties, or summer festivals – we always find a reason to come together. Following the motto: "A Little Party Never Killed Nobody."
Tools, laptop & smartphone.
With our tools, you can easily master the challenges of the digital world! You can also use your laptop and smartphone privately.
Come as you are.
With us, it's about what you've got - not what you're wearing. We don't have a strict dress code. Casual, business or something in between - come as you are!