Expert Desk
At the itesys Expert Desk, you can directly reach a qualified SAP Basis expert who acts as a Single Point of Contact (SPOC) in the Service Desk. This expert is available at the agreed service times from your SLA to quickly resolve faults in your SAP landscape.
The advantages:
- 24/7 support: Support 365 days a year.
- Certified experts: Support from certified SAP Basis experts.
- Real-time monitoring: SAP monitoring with customer dashboard.
- Process compliance: Ensuring incident and service request processes.
- Innovations: Suggestions for improvements and innovations.
The Expert Desk is your central point of contact for all SAP monitoring queries and reports to provide optimum support for your business.