Seamless Business Processes with ITOps
Application availability and performance are more important than ever. Users expect applications to be available around the clock and to deliver consistent performance.
Even short IT outages can have a major impact on business operations and cause high costs. In this context, the main responsibility of IT Operations is to ensure the reliable functionality of information systems in order to maintain continuous business operations.
This creates additional challenges for internal IT teams, especially as they are often heavily involved in strategic projects and frequently lack sufficient capacity due to the shortage of skilled professionals.
In addition to our decades of experience in operating complex, SAP centric platforms, our new ITOps team provides added value for your IT, especially in the areas of monitoring and first line response and reaction across almost all platforms, including public cloud environments such as Amazon Web Services, Google Cloud Platform and Azure, as well as on premises infrastructures.
At a Glance: Our ITOps Services
Our ITOps team monitors both your SAP platforms and your non SAP infrastructure. Our ITOps services are designed to monitor, manage and optimize your IT landscape. The core responsibilities of ITOps include:
Monitoring Services
Automated round the clock monitoring and intelligent escalation of system events across IT platforms. Through continuous analysis of monitoring data, we identify issues early, optimize systems and minimize downtime.
Monitoring Consulting
Assessment of your existing monitoring architecture and strategy in order to identify weaknesses and recommend improvements. The goal is an effective monitoring setup that supports your business critical processes.
Backup Services
Implementation of backup and recovery solutions, including disaster recovery plans, to minimize data loss and ensure reliable system recovery in the event of an outage.
First Response and Reaction
Handling incidents and service requests at first line level for various platforms such as Azure, Amazon Web Services, Google Cloud Platform and on premises environments.
Platform Management
Responsibility for the smooth operation of the IT infrastructure, including hardware, virtualization solutions, backups and operating systems, as well as the operation of cloud environments such as Azure, Amazon Web Services and Google Cloud Platform.
IT Infrastructure Optimization
Continuous identification of opportunities to improve infrastructure and performance while minimizing costs and risks.
Expert Desk and Support
Central point of support for customer inquiries, troubleshooting and issue resolution. Our Expert Desk is staffed by consultants and system engineers and supports a range of ITIL practices, including service desk, incident management, problem management and service request management.
Security Management
Continuous monitoring and escalation of security events as part of your Security Operations Center and service desk.
Your ITOps Value
ITOps not only focuses on the day to day delivery of services, but also develops long term strategies to ensure the availability and security of your IT landscape. Customers benefit from a wide range of advantages in IT service delivery:
Reduced Workload for Infrastructure Teams
Reduction of operational tasks, especially in monitoring and first line incident response.
Valuable Monitoring Reports
Provision of comprehensive reports with key insights to support capacity management.
Immediate Resolution of Bottlenecks
Response to performance bottlenecks and reallocation of system resources, along with additional corrective measures.
Guaranteed Response and Intervention Times
Committed timeframes for rapid response and intervention.
Qualified Support
Immediate support from highly qualified system engineers and consultants.
Flexible Access to IT Experts
On demand access to IT experts for customers via phone, email and ticketing system.
ITIL Compliance
Adherence to ITIL practices such as service desk, incident management, problem management and asset management.
Optional 24/7
Round the clock support, 365 days a year.