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IS-H on SAP HANA hosting

Healthy SAP HANA hosting guarantees data protection and scalability. As the technical project manager, itesys developed and implemented the entire solution architecture and centrally coordinated the introduction process.

Tertianum Group

The challenge

In 2017, Tertianum implemented SAP throughout the entire company and chose itesys as the hosting partner for the industry solution IS-H on SAP HANA due to its healthcare experience. Matthias Käser (IT Manager at Tertianum) commented: ‘At itesys, the staff speak our language and won us over us with the strategic alignment of SAP Basis operating and project services to the healthcare sector. This also includes data storage in its very own Swiss data centres.’ One particular challenge was connecting the 61 company sites with different IT and telecommunications providers to enable employees to access the IS-H industry solution with mobile devices.

Our solution

Technical management of the entire implementation project

itesys took responsibility for the entire technical part of the implementation project, harmonised the technical plans and successfully assumed the role as a hub between Tertianum, the SAP consulting partner and SAP. Thanks to itesys’ experience and the efficient project organisation, even tricky tasks were solved successfully.

A comprehensive authorisation concept

So 61 sites were integrated into the solution, using different IT and telecommunications providers and accessing SAP using various mobile devices. Certificates were rolled out to the mobile devices and SAP single sign-on scenarios were designed and configured. itesys also created and introduced the required authorisation concept

A solution that grows with the client

The IS-H on SAP HANA hosting solution that itesys implemented is highly scalable and can keep pace with Tertianum’s increasing requirements. Since the consulting partner had agreed a fixed introduction date, there was considerable deadline pressure. Despite this, itesys implemented all the systems and the connections on schedule.

The client is raving about…

Expertise in project management pays off

itesys’ extensive and in-depth SAP expertise paid off: ‘The cooperative relationship with itesys was superbly successful. The combination of excellent experience with SAP infrastructures, mobile know-how and outstanding project management expertise has paid off for us,’ remarked Mr Käser (IT Manager).

Mobile access simplifies processes

The fact that all the sites have comprehensive mobile coverage is simplifying work processes and promoting cost transparency within the Tertianum Group. Today, employees have mobile access to the services recording solution in SAP, can record care services directly on mobile devices and can handle catering processes. Since the SAP solution is hosted in itesys’ Swiss data centres, Tertianum is benefiting from state-of-the-art, high-performance SAP HANA technology with maximum availability and security without any need for its own infrastructure or additional staff.

itesys' services

Tertianum Management AG | Giessenplatz 1 | 8600 Dübendorf | Switzerland

  • IS-H on SAP HANA

  • SAP Basis operation and hosting of a high-availability landscape

  • Architecture and design concept for the entire landscape

  • Installation of all the systems and SAP hosting

  • Connection of customer sites using MPLS

  • SAP Basis operation and monitoring

  • Solution Manager setup incl. test management / project documentation

  • Authorisation concept and implementation

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  • A successful project despite tight time constraints

  • Good collaboration and communication within the team

  • More efficient processes and better data quality

  • Mobile access to IS-H for recording services

  • Improved transparency thanks to access to key figures

  • Employees’ work is made easier

  • Reliable, secure and high-availability infrastructure

  • No need to invest in hardware and additional staff thanks to hosting

itesys speaks our language and has grasped and implemented our requirements as a service company operating in the healthcare sector very well.
Matthias Käser, Head of IT, Tertianum Management AG