We don’t have just anyone manning the itesys Expert Desk – you’ll always be able to reach a qualified SAP Basis expert directly. This is your single point of contact (SPOC) at the Service Desk who can eliminate any incident in the SAP landscape as quickly as possible during the agreed service times set out in your SLA. In this way, we can respond immediately. The Expert Desk is our central point of contact for your enquiries submitted over the phone, by email or using a ticket tool, as well as for all SAP monitoring notifications.
Our SAP technology experts can understand you and your problem directly and immediately because we don’t just have an overview of your SAP landscape: we know it through and through.
Our operations service ensures that the incident and service request process is adhered to. A service manager ensures that the services are implemented with technical expertise, working closely with the relevant landscape owners. We know your SAP landscape inside and out and will recommend improvements and innovations so that your business can shine.
24/7 support, 365 days a year
Certified SAP Basis experts
Guaranteed reaction and intervention times
Real-time SAP monitoring with customer dashboard
Interested in the Expert Desk?
You can get advice from our experts. Submit your enquiry via the contact form.
More information about SAP operations?
Whether SAP Private Cloud, SAP Public Cloud or SAP On-Premise, you can find out more here.