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SAP Operations &
Managed Services

Reliable. Efficient. Up-to-date. The SAP landscape for your success. On-premise, in the cloud or hybrid.

You can count on us

SAP Operations: we support your SAP team

As you know, digital trends, a more flexible work environment and ever-growing customer expectations are impacting our IT landscapes and challenging your SAP team.

Here’s the deal: You focus on your business and get innovations on track, while we take care of your SAP operations.

We support your SAP team by providing a competent Expert Desk (Service Desk). We take full responsibility for your entire SAP system landscape. Enjoy full service for your SAP applications in the managed cloud or as remote management with your own infrastructure. You benefit from genuine business continuity with a solid safety net.

SAP Operations & Managed Services

Designed precisely to meet your needs

The success of your SAP operations depends on your infrastructure, because it forms the very foundation of your SAP landscape. Don’t settle for anything less than a high-availability SAP landscape with the best possible set-up, preferably on SAP S/4HANA, on-premise or in the cloud. Our SAP operations staff will process your service requests, incidents, request fulfilments and changes in no time at all:

Reliable SAP operation of your infrastructure: on-premise, cloud or hybrid

24/7 Expert Desk (Service Desk) manned by certified SAP technology experts with years of experience

Preventive concept: automated SAP monitoring with proactive reaction in the case of incidents

High systems availability and individual SLAs based on a broad portfolio of managed services

Secure Service Operations: ITIL process operations meet all compliance requirements and ensure that you pass audits more easily

Reduce your employees’ workload: our SAP operations team supports you through outtasking or outsourcing

Structured onboarding: provision of the appropriate architecture setups and connection of interfaces and networks

Dedicated service manager: your main point of contact knows the SLAs inside out and guarantees top service and quality

Successful with the right cloud mix

Your SAP system architecture should fit your business model, your strategy and your goals – today and tomorrow. Thanks to our forward-looking design and flexible implementation, you get exactly the system resources you need to ensure your company’s success. The right solution for your business at any time.

MANAGED SERVICE

On-Premise

  • Own infrastructure

  • Data centre or third-party provider

  • Operation of SAP Basis environment

  • SAP outtasking

  • Remote management

  • SLA

all-inclusive

MANAGED SERVICE

Private Cloud

  • Hosting on itesys SAP cloud platform

  • SAP certified infrastructure

  • Swiss data centre

  • Operation with end-to-end responsibility

  • Flexible contract duration

  • Flexible maintenance times and release cycles

  • SLA

MANAGED SERVICE

Public Cloud

  • Hyperscaler with Azure, Google

  • SAP certified infrastructure

  • Data centre worldwide

  • Operation of SAP Basis environment

  • Hyperscaler management

  • Pay-as-you-go/reserved instances

  • SLA

SAP Hybrid Cloud

Depending on your requirements, we arrange your SAP system in several environments in a mix of private and public cloud, which we connect seamlessly. That’s how we get the best out of every cloud for you and establish the connection between your own and rented hardware.

MANAGED SERVICE

The best of everything

Request Hybrid Cloud
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Remo Züge

As a service manager, I see myself as an intermediary between the business and the SAP Basis world. I support my customers with individually tailored services and implement improvements for them. We are in regular contact because their satisfaction is extremely important to me.
Remo Züge, Service Manager

Increase added value with the perfect SAP cloud strategy

Digitalisation is your opportunity to implement new products and services – and thus to create more added value.

Make an appointment now!

SAP Expert Desk

You concentrate on your business and we ensure that your SAP systems run smoothly. With the Expert Desk, you play it safe. We process your tickets immediately. And thanks to proactive monitoring, we solve the problem before you even notice it.

  • 24/7 secure SAP operation

  • Free up your SAP Basis team

  • Real-time SAP monitoring

  • Cost transparency

SAP Technology Consulting

Digitalisation is your opportunity to implement new products and services – and thus to create more added value. Does your SAP landscape still fit in with your growth strategy? With SAP Consulting, we examine your system landscape and align it with your new goals. With SAP Basis Technology Consulting, we transfer knowledge to you and your team so your systems are reliable for your business processes.

More about SAP Consulting
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Rent your SAP Basis consultant

A high workload, capacity shortages and cost pressure in your IT department… does that sound familiar? No wonder your SAP Basis team is stressed! The solution? Get the best SAP experts available for rent today that you can manage as needed to work through your backlog.

Find out more
ein schlauer fuchs: rent a consultant
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