SAP Operations &Managed Services
Reliable. Efficient. Up-to-date. The SAP landscape for your success. On-premise, in the cloud or hybrid.
SAP Operations: we support your SAP team
As you know, digital trends, a more flexible work environment and ever-growing customer expectations are impacting our IT landscapes and challenging your SAP team.
Here’s the deal: You focus on your business and get innovations on track, while we take care of your SAP operations.
We support your SAP team by providing a competent Expert Desk (Service Desk). We take full responsibility for your entire SAP system landscape. Enjoy full service for your SAP applications in the managed cloud or as remote management with your own infrastructure. You benefit from genuine business continuity with a solid safety net.
SAP Operations & Managed Services
Designed precisely to meet your needs
The success of your SAP operations depends on your infrastructure, because it forms the very foundation of your SAP landscape. Don’t settle for anything less than a high-availability SAP landscape with the best possible set-up, preferably on SAP S/4HANA, on-premise or in the cloud. Our SAP operations staff will process your service requests, incidents, request fulfilments and changes in no time at all:
Reliable SAP operation of your infrastructure:
- On-premise, cloud or hybrid
24/7 Expert Desk (Service Desk):
- Manned by certified SAP technology experts with years of experience
Preventive concept:
- Automated SAP monitoring with proactive reaction in the case of incidents
Our promise:
- High systems availability and individual SLAs based on a broad portfolio of managed services
Secure Service Operations:
- ITIL process operations meet all compliance requirements and ensure that you pass audits more easily
Reduce your employees’ workload:
- Our SAP operations team supports you through outtasking or outsourcing
Structured onboarding:
- Provision of the appropriate architecture setups and connection of interfaces and networks
Dedicated service manager:
- Your main point of contact knows the SLAs inside out and guarantees top service and quality
Successful with the right cloud mix
Your SAP system architecture should fit your business model, your strategy and your goals – today and tomorrow. Thanks to our forward-looking design and flexible implementation, you get exactly the system resources you need to ensure your company’s success. The right solution for your business at any time.
MANAGED SERVICE
SAP On-Premise
Own infrastructure
Data centre or third-party provider
Operation of SAP Basis environment
SAP outtasking
Remote management
SLA
MANAGED SERVICE
SAP Private Cloud
Hosting on itesys SAP cloud platform
SAP certified infrastructure
Swiss data centre
Operation with end-to-end responsibility
Flexible contract duration
Flexible maintenance times and release cycles
SLA
MANAGED SERVICE
SAP Public Cloud
Hyperscaler with Microsoft Azure, Google Cloud Platform (GCP) or Amazon Web Services (AWS)
SAP certified infrastructure
Data centre worldwide
Operation of SAP Basis environment
Hyperscaler management
Pay-as-you-go/reserved instances
SLA
As a service manager, I see myself as an intermediary between the business and the SAP Basis world. I support my customers with individually tailored services and implement improvements for them. We are in regular contact because their satisfaction is extremely important to me.
Remo Züge, Service Manager
Increase added value with the perfect SAP cloud strategy
Digitalisation is your opportunity to implement new products and services – and thus to create more added value.
